Privacy Policy

Effective Date: 20 Mar 2026

Welcome to WhatShop, operated by Kullooo Innovative Solutions, located in Kadayanallur, Tamil Nadu, India.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the WhatShop mobile application.

By using the application, you agree to the collection and use of information in accordance with this policy.

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1. Information We Collect

We may collect the following types of information when you use the WhatShop application.

Personal Information

When registering or using the app, we may collect:

• Name

• Phone number

• Delivery address

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Order Information

When you place an order through the app, we collect:

• Order details

• Shop information

• Delivery location

• Payment method 

This information is required to process and complete your orders.

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Location Information

The WhatShop app may request access to your device location to:

• Show nearby shops

• Enable delivery services

• Improve location-based recommendations

You may disable location access in your device settings, but some features may not function properly.

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Device Information

We may automatically collect limited device information including:

• Device type

• Operating system

• App usage data

• Crash logs

This data helps improve the stability and performance of the app.

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2. How We Use Your Information

We use the information collected to:

• Create and manage user accounts

• Process orders and deliveries

• Connect users with shops and service providers

• Provide customer support

• Improve app performance and features

• Send important service notifications

We do not sell or rent personal user data to third parties.

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3. Sharing of Information

Your information may be shared only in the following situations:

With Vendors

Order details and delivery information may be shared with the shop or service provider to fulfill your order.

With Delivery Personnel

Delivery staff may receive limited information such as:

• Customer name

• Delivery address

• Contact number

This is required to complete delivery.

Legal Requirements

We may disclose information if required by law or in response to legal requests.

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4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.

However, no system is completely secure, and we cannot guarantee absolute security of data transmitted over the internet.

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5. Data Retention

We retain user data only as long as necessary to:

• Provide services

• Maintain transaction records

• Comply with legal obligations

Users may request account deletion by contacting us.

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6. User Rights

Users have the right to:

• Access their personal data

• Update account information

• Request deletion of their account

Requests can be made through the contact details provided below.

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7. Children's Privacy

The WhatShop application is not intended for use by individuals under the age of 13 years.

We do not knowingly collect personal information from children.

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8. Third-Party Services

The app may use third-party services such as:

• Payment gateways

• Analytics services

• Push notification providers

These services may collect limited information as governed by their own privacy policies.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Users will be notified of significant changes through the app or by updating the policy on our website.

Continued use of the application after updates indicates acceptance of the revised policy.

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10. Contact Us

If you have any questions about this Privacy Policy, you may contact us at:

Kullooo Innovative Solutions
Kadayanallur, Tamil Nadu, India

Email: info@kullooo.com